FAQ

1. Choose your rental item(s)

2. Choose the date and time for your event

3. Fill in your information

4. Make a $100 non-refundable deposit

We will contact you within 48 hours of booking with us to go over details and finalize your remaining balance. The remaining balance will be due 4 days prior to your event.

To secure your desired date, a non-refundable $100 deposit is required. This deposit not only secures your date but will also be applied as a credit towards your final balance.

It’s important to keep in mind that dates will not be reserved until the deposit has been paid. This deposit guarantees that all necessary preparations are made and that your event goes off without a hitch.

The rental period is 4 hours long. We can gladly accommodate extra hours at a $50 fee for every additional hour.

We’re versatile and can accommodate both indoor and outdoor setups, weather permitting. When temperatures soar, it’s important to keep in mind that the equipment can become dangerously hot. To ensure your guests’ comfort and safety, we recommend setting up under a shaded area or renting a canopy to provide much-needed relief from the sun.

We will arrive 1-2 hours prior to your event start time to begin set up. On the day of your event we will text you once in route with our estimated arrival.

We can set up on grass, concrete, or any relatively flat surface.

If using a grass surface, we recommend if the grass could be trimmed to a low height before we arrive. This will help ensure that our equipment is secure and stable, leading to a safer and more enjoyable experience for your guests.

We do not setup on wet surfaces, uneven surfaces, gravel, rocks, dirt, sand, mulch, or slopes. Should we arrive and any of the above listed are present, we won't be able to setup. You do have the option to reschedule our services for a future date within one year of the original event date.

You must provide access to an electrical 3 prong outlet.

Whether your event is indoors or outdoors, we must have the ability to setup 6.6 ft away from any other objects.

We embrace the prospect of setting up at any venue of your choice, however, it’s crucial to keep in mind that some parks have restrictions and may only permit you to work with their pre-approved vendors. To ensure a seamless setup process, we recommend checking with the park beforehand to learn about their specific requirements, which may only entail providing them with a copy of an insurance certificate.

It is your responsibility to obtain a permit. If you do not have a permit, your event will need to be moved to a location that does not require a permit or your event will be rescheduled until a permit is obtained.

Yes, we can. We are insured but should your event require us to carry an additional policy, you must notify us and a $25 charge will be added to your balance.

For the well-being of our equipment and your guests, we don’t set up if inclement weather is predicted, including rain. To ensure the safety and enjoyment of your event, we strongly recommend having a backup indoor location as a precautionary measure.

In the event that an indoor alternative is not available, rest assured that your non-refundable deposit can be used as a credit towards a future event. This credit is valid for a full year from your original event date, and our team will be more than happy to work with you to rebook and find a mutually convenient time on our schedule.

Our delivery, set-up, pick-up, and cleaning fee is a flat rate of $60, which covers a 20-mile radius from our location. This fee is included. If your location falls outside of our delivery radius, we charge an additional $4 per mile, in addition to the standard fee. We reserve the right to decline service and delivery due to scheduling conflicts and logistics for out of range locations.

Cleanliness is a top priority for us at Avery + Oakley. You can trust that all of our equipment is thoroughly cleaned and disinfected before and after each use.

We take extra precautions to ensure that our equipment is hygienic, using a baby-safe cleaner that effectively eliminates 99.9% of bacteria, viruses, mold, fungus, and germs. With our rigorous cleaning standards, you can have peace of mind that you and your guests are in a safe and clean environment.

By choosing to book with us, you are also committing to covering any costs associated with any damages incurred to our equipment during your event. As the renter, it is your responsibility to properly care for all items and follow all rules and regulations to avoid damage or theft.

We trust that you will take good care of the equipment and ensure its safe use, as it is imperative that all items are returned in the same condition as they were received. By working together, we can ensure that your event runs smoothly and that the equipment is well taken care of.